It is the ideal tool to offer consumers a quick alternative to solving problems while they are still in the complaint process, without them having to post publicly on the company's page.
See how the RA Fone flow works
Through a call to action button available on the company's page and in the complaint flow, the consumer can request a call to the company to solve their problem. The company will then have 60 minutes to contact the consumer.
The consumer follows the normal complaint flow, comes brazil business fax list across the option on the company's home page or when clicking on the Complain button and decides to select the button: receive a call.
Ra Fone buttons in the complaints flow
After that, a box to describe the problem will appear on the screen, along with some data requests: such as phone number, name, etc. This way, the consumer can confirm their data and the best phone number to receive the call.
Complaints Flow - Ra Fone
The company is then notified and has 60 minutes to contact the consumer. At the end of the negotiation, the consumer will receive a notification to evaluate the service, however, this does not count towards the company's reputation on Reclame AQUI, serving only for monitoring and quality purposes.
Resolution Flow - RA Phone
Why use the tool?
Every company should know that problems happen no matter how well its operations are performed. Therefore, it is essential to offer means of communication to facilitate contact between the consumer and the company.
Even though we live in an era where people feel more comfortable communicating via text message, when it comes to solving a problem, most consumers still prefer to receive phone calls.
This way, when the consumer comes across the RA Fone tool on the brand's page on Reclame AQUI, they feel safer, since the tool offers the option of receiving a call from the company within a maximum period of 60 minutes, giving the feeling that their problem will be resolved in a few minutes. Thus, increasing the reliability and credibility of your brand with consumers.
Read also: 5 ways to serve your customers on Reclame AQUI
Benefits of RA Phone
In addition to the benefits already mentioned above, such as increased credibility and reliability of the company with the consumer, when the company hires the tool, it also receives manager access to the multichannel service and monitoring platform, HugMe.
This access to HugMe allows the brand to monitor and manage tickets opened on the company's page on Reclame AQUI, created through the RA Fone tool by consumers.
If the company already has HugMe contracted, it will be able to view open RA Fone tickets on its dashboard as normal. The benefit will be that, after contracting, the company will be able to make a comparative survey to understand the number of complaints retained by RA Fone.
Below, you can find a survey we conducted with some of our clients:
RA Fone Research Chart
It is important to highlight : the manager access that the company receives from the HugMe software does not give the right to respond to public complaints on Reclame AQUI. To have access, it is necessary to purchase the RA module.
Learn more about HugMe HERE.
