But the real challenge can be posting at the right time every day due to your busy schedule – and that’s why you need to choose one of the best social media automation tools . With the right automation tool, you can do much more than just post at the perfect time, such as measuring customer engagement data , responding to social comments, and more.
However, simply posting won’t help, so engage with south africa telegram mobile phone number list your audience. Replying to comments on your posts is a great way to increase engagement and show your followers that you care about their feedback.
Reduce response times
Be sure to respond to comments and messages as soon as possible. This will show your customers that you care about their feedback and that you are responsive.
You can use chatbots to quickly respond to customer inquiries in direct messages, freeing up your team to focus on more complex topics. You can also create automated responses to frequently asked questions, allowing customers to get the information they need without waiting for a response.
For example, Sephora uses a chatbot to help its customers virtually try on products and lets them book appointments seamlessly by simply leaving a line.
Source: Digital Marketing Institute
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