Customer Support

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WPForms has one of the best support teams! The team is always very friendly and responsive. You can contact them through a support ticket system.

WPForms support
They are always ready and happy to help. And they make sure that you don’t struggle on your own. So if you have any issues with the plugin or get stuck, you can contact the team and get a quick response.

Additionally, WPForms has a wealth of documentation and blog resources that you can use to learn more about the plugin.

JotForm offers 24/7 support, but their response time is slow. On average, they chinese overseas australia database respond within 3 to 5 hours. However, you will find many complaints online from users who have not received any support at all.

jotform support
JotForm allows you to submit questions to the customer support team. You can also browse the forum to see if other users have posted the same question.

User reviews
We could go on and on about JotForm and WPForms, but it’s best to rely on other people’s experiences.

We check what users have to say about plugins in WordPress.

WPForms has a 4.9 rating based on over 8,000 glowing reviews on WordPress. Users love what the tool has to offer, how easy it is to use, and the support team that’s ready to help.

JotForm has a 3.9 rating based on 22 reviews on WordPress. The low number of reviews may be due to the fact that it’s not a dedicated WordPress plugin. It supports many platforms. That said, the rating is quite low, with some not-so-great reviews.