To solve the problem of communicating with customers outside

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It is important that the consultant can quickly help the buyer in case of questions. According to Baymard , the majority of buyers (58.6%) abandon the cart due to high prices and expensive delivery (49%), as well as due to a complex and long checkout process (18%). Online chat helps the company advise customers on any issues in order to reduce the percentage of abandoned carts and increase the conversion to purchase. To do this, the support operator can help customers understand the checkout process, offer a discount or an alternative product at an affordable price.



Now TapModa customers georgia mobile database can get help from employees on delivery, payment, store assortment, cooperation and other issues without having to call by phone.

Callback form

working hours, a callback order form was connected to the site. The buyer independently chooses the time when it is convenient for him to talk. So that the operator can delve deeper into the essence of the problem and contact the client, having a ready-made solution, a file can be attached to the form, for example, a photo of the product or the tracking number of the parcel.



OmniButton

TapModa has also connected the OmniButton, a widget that combines all available communication channels in one place. The widget is a great alternative to multiple icons, while organically fitting into the site content in the mobile and desktop versions. When you click on the button, a full list of channels opens, and the client can choose a convenient channel for communication without wasting time searching for the right messenger.