What are Intelligent Chatbots?

[nurnobi40]

1 What is Intelligence in Smart Chatbots?
2 What are the Characteristics of Intelligent Chatbots?
3 Where and How Should Intelligent Chatbots be Used?
4 Have a Smart Chatbot on your Website Today
Updated on 01/08/2025

With the emergence of ChatGPT a few years ago, a new type of chatbot emerged along with it: intelligent chatbots.

These chatbots are, as you might imagine, quite advanced. ChatGPT itself, in fact, is a chatbot. The engine behind ChatGPT is its Natural Language Processing model — GPT-4.

What intelligent chatbots deliver is a similar experience, but in a way that is more targeted towards your own goals and results.

Today we’re going to talk more about this topic. First, we’ll understand ecuador mobile database what “intelligence” really is in this context, and then we’ll delve deeper into what intelligent chatbots can deliver.

Everything ready over there? So let's get started!

What is Intelligence in Smart Chatbots?
Woman with doubtful expression
What most people mean when they say “smart chatbots” is their ability to understand context and provide responses that are appropriate to it.

This is only possible with Generative AI, which uses Natural Language Processing.

In fact, in the link above, we talk more about what NLP is and what technologies use this system, it is well worth reading.

Before NLP, chatbots were limited to very specific inputs . For example, WhatsApp chatbots with menus and options: you can only continue with the service if you do exactly what the chatbot asks you to do.

In some situations, this is fine. There is no need for more than this level of care.

But in others, intelligent chatbots help a lot with customer service, even managing to resolve some less complicated situations.

Think about e-commerce, for example. An intelligent chatbot installed on a product page knows everything about the product in question. Any question you ask related to the product, the chatbot can answer.

In other words: there is no need to choose an option or anything like that. The chatbot simply answers any question the user has.

This can be applied to individual pages, category pages, the home page, pretty much anywhere on your site.

The answers that the chatbot can give depend on some characteristics that intelligent chatbots have.