What is CRM software?

[Habib01]

LiveAgent offers a wide range of features and integrations so everyone can find what they need. Wanna see it for yourself?

Try LiveAgent now
Schedule a demo
Frequently Asked Questions
CRM software is a system that helps manage customer interactions by improving sales communications, marketing, and lead management. For example, you can store customer information such as address, name, and phone number, while also tracking website visits.

How does CRM software work?
CRM software provides a central place to store data about potential customers and clients. This data is then analyzed to improve sales for the company. In addition, you can track all interactions with the customer and share this information with other team members.

What is omnichannel CRM software?
Omnichannel, or multi-channel CRM software, is a system that unifies all the platforms a client uses to uk phone number data interact with brands. By connecting all these channels, it is possible to track the customer’s journey from brand identification to the point of purchase. Analyzing this behavior helps in targeting, acquiring, retaining, understanding, and ultimately engaging with clients. It is also crucial in adopting newer strategies as the industry changes.

CRM software is connected to email, social media, calendar, and communication channels. While you might want to take advantage of as many features as possible, different CRM software connects to different channels. Some tracks are built-in to the CRM software, but others need to be customized, especially third-party platforms. So, you might find one CRM software connected to Shopify or another to other e-commerce stores. The developer would also integrate the system with Automate.io.

The cost of CRMs varies widely. There are some, like Hubspot, that you can use for free. A small business will pay around $12 per month for basic versions. Enterprise versions and those with more advanced features would cost around $50 to $150 per month. The most expensive CRM software costs around $300 per month per user. You’ll pay less if you opt for annual payments. Annual payments also vary, but range from around $5,000 to around $40,000.