WhatsApp is the world's leading instant messaging service and has become part of the daily lives of millions of people. It is used on both Android and iOS devices, and more and more businesses are offering customer service via WhatsApp and using the messaging app to communicate with consumers.
WhatsApp is a conversational app where real-time messages predominate. However, with the help of complementary apps, it is possible to schedule messages to arrive at a certain time. A common example is Christmas and birthday greetings.
If you would like your messages to arrive at a time when you are going to be busy, brazil phone number list creating a shortcut for your consumers, scheduled WhatsApp messages can be practical for you.
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Types of scheduled messages on WhatsApp
Scheduling messages to send later is not part of the messaging app's native functionality. However, there are two types of scheduled messages that can be sent on WhatsApp : WhatsApp Business auto-replies — intended for businesses only — and those sent using third-party apps.
Automatic responses in WhatsApp Business
WhatsApp Business is a version of the messaging app for creating a business account, available on iOS and Android and also free.
Automatic responses are a very useful WhatsApp “trick” to communicate with your customers when your business is not open, or you are simply not available. In addition, you can invite your customers to visit you on other channels, such as social networks (Instagram, Tiktok, etc.) until you can attend to them.
It has certain advantages over WhatsApp for personal use, such as the possibility of integrating the catalogue and opening hours. In addition, it allows you to schedule two types of automated response messages: welcome messages and absence messages.
The welcome message is automatically sent to those who contact the company for the first time and to those who do so after 14 days or more without interacting with the company.
The away message can be scheduled to send an automatic response to those who contact you outside of business hours.
Schedule-WhatsApp-Business-Messages
Sending this type of message is configured in the left menu of WhatsApp Business. Quick replies, on the other hand, are messages that allow you to enter frequent phrases into the conversation without typing them, but they do not fall into the category of scheduled messages.
These WhatsApp Business messages allow you to create a personal automation to, for example, inform about a promotion, as in the image above.
Scheduled messages with third-party applications
While scheduled WhatsApp Business messages are convenient for businesses, they are still limited to specific circumstances. To schedule messages with more room for maneuver, you need to connect an external application or API to your WhatsApp account.
The most popular third-party apps for scheduling WhatsApp messages can be connected to both personal and business accounts. The most popular ones are:
Wasavi : connects to your WhatsApp account and sends a scheduled message at the specified time. This basic AI feature is only available on Android, and doesn't work if your phone is unlocked with a pattern (or if you're using an iPhone).
SKEDit Message Scheduling – Allows you to schedule WhatsApp messages, but for them to be delivered, your phone must be unlocked at the scheduled sending time.
Scheduled – Schedule your messages : it does not allow you to actually schedule messages, but rather sends reminders for you to do it yourself at the indicated time.
These third-party apps are available on the Play Store for Android and — the latter two — on the Apple Store for iOS. They are free to download and, when you install them on your device, you must grant them permission to intervene in your WhatsApp account.
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