Difficulty of exchange or return

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For the customer who realizes that he has chosen the wrong size or has changed his mind about a purchase, it should be easy to exchange or return the product. If he does not find clear information about this or has problems with this process, complaints arise – with good reason.

Having to repeat your problem to different assistants
Here the complaint comes from problems in the service itself. Therefore, keep in mind the importance of serving a dissatisfied customer well.

In this case, it is a common situation: the need malta phone number list to repeat the problem for collaborators from different areas of the company , who probably do not have customer data integration .

First contact without solution
Customers expect to have their problem resolved as soon as possible, if possible on the first contact. If this does not happen, dissatisfaction will build up, even if the problem solution takes longer to be addressed.

Lack of follow-up
If the first contact is not resolved, the customer must have a quick response and the company cannot be passive and simply wait for the customer to return.

It is the customer service team that must be proactive, without delay, to provide a response . Even if you have not yet resolved the customer's need, it is important that you are transparent and generate fluid communication about the situation.