Crisis situations and call forwarding

hasanthouhid0 · Post by **hasanthouhid0** » Tue Jan 28, 2025 8:54 am

When a person works on long-term projects and is in different places, call forwarding allows you to redirect calls to a mobile phone to always be in touch.

Sales departments
When a manager is at a meeting and does not see a call from a VIP client, the call is redirected to his mobile phone. This allows for a high level of service to customers.

Helpdesk and Redirection
If the main operator is busy or unavailable, the call is automatically redirected to another vp safety email list specialist. This reduces waiting time on the line and improves customer service.

Employee vacations and illnesses
When an employee is on vacation or sick leave, incoming calls are forwarded to their colleagues or to the duty number so that customers can always receive information and assistance.

The COVID-19 pandemic has shown how important it is to have flexible tools that allow businesses to continue operating as usual, even when employees are forced to work remotely. For example, during the quarantine, call forwarding to staff mobile phones helped companies maintain contact with clients and partners despite restrictions on movement.

How to set up call forwarding
There are different ways to set up call forwarding, let's look at an example based on MTS Exolve Voice API . This is a system with a wide range of methods and excellent documentation, which allows you to create complex scenarios for using call forwarding.

How to set up call forwarding using MTS Exolve
To do this, you need to send a POST request to the corresponding API method, including the redirectInfo parameter - it is used to specify the rules and conditions for call forwarding.

Fill in the parameters:

To - include in the request the phone number to which calls should be forwarded.

Status - define the forwarding conditions, for example BUSY when the line is busy.

RedirectInfo - This parameter will contain all the necessary information about the redirect scenario, including rules, conditions and target number.