Promptly reach out to negative reviewers

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Make managing customer reviews a priority Social proof is a decisive factor in how today’s consumers make purchasing choices, especially when buying from a business that’s new or local. Before they put their money down, they need to know whether a particular company is a good bet, and they do that by looking at reviews left by other customers. A wealth of glowing reviews from other satisfied customers will naturally work in your favor.


However, even a couple of negative reviews can turn a potential customer off and inspire them to india car owner phone number list look elsewhere. But the good news is you have more control over how your reviews make you look than you think, so careful ongoing management is essential. Always take the time to acknowledge and respond to reviews, both positive and negative. Address positive reviews by thanking people for their business and for taking the time to provide feedback.


, tell them you’d like to make things right, and attempt to resolve their issues. This shows new potential customers that you run your business professionally and with integrity. 4. Update your pay-per-click (PPC) campaign to target local consumers Pay-per-click ads may already be a part of your ongoing SEO campaign, but if they’re not, it’s officially time to embrace them.