Without a doubt, you must have also stopped to think about ways to facilitate contact and reduce the distance between the consumer and your brand. This is one of the purposes of Reclame AQUI , which is today considered the largest relationship platform between companies and consumers in Latin America .
For this reason, the website thinks of solutions to dubai business fax list help both companies and consumers solve their problems and strengthen the bond of trust that they build every day.
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This means that companies can take advantage of contact opportunities within the RA platform to create more customer service possibilities when it comes to complaints.
Image of the Private Contact button available 24 hours a day on the company page.
A good way to do this is to speak to the consumer privately , without the complaint being made public on the company's website. Want to know how this solution works? Follow along:
Discover Private Contact and transform your brand's customer service
Private Contact was developed so that customers and companies can exchange information via email, in a private and accessible way, and provides more comfort, trust and personalized service.
Since every complaint posted on the platform is public and requires effort from the customer service teams, with private contact available on your page you allow the consumer to choose between complaining publicly or privately , and this increases the chance of them contacting your company.
See also: 3 ways to respond to Reclame AQUI without generating complaints
How does the solution work?
Private Contact image in the complaint flow.
The solution allows you to customize your home page or complaints flow with a Call to action button, which is available for 24 hours.
This way, when the consumer accesses your page or when filing a complaint, they can choose whether they want to speak to you privately.
When choosing to contact you privately, the customer opens a private complaint, without it being made public on your page, and thus the solution flow continues normally.
Still, the negotiation is done privately, and the consumer can exchange files and data feeling safer and closer to the company , which makes it easier to solve the problem. Furthermore, a complaint made privately does not affect your reputation calculation.
In other words, the solution allows the consumer to be at the center of your business, with more opportunities for service when they need it, and gives your brand the chance to be available and even closer to the customer.
