Trolls have a variety of motivations : often they are just looking to entertain themselves by provoking others or they are trying to gain notoriety through sarcastic or supposedly funny comments. However, there cambodia phone number library times when they really want to do harm , trying to hurt a person's feelings or destroy a company's online reputation . It is precisely with these last ones that we should be more careful when managing our community if we do not want them to achieve their objective and ruin our image.
Getting rid of them is difficult, especially if we manage a large community, but there are ways to keep them at bay. I recommend following these 4 steps to control trolls :
Create community rules : the first thing to do is to make the conditions for participating in the blog, forum or social network clear and make them visible to all users. This way, we will have the authority to delete comments and even, in extreme cases, to block the annoying user.
Make sure it's a troll : it's often difficult to distinguish a troll 's comment from that of a customer who is upset with our products or services. It's essential to know how to differentiate between the two, because if we treat the customer as if they were a troll, we'll be making a very serious mistake. Therefore, the first step is to interact politely with the user to find out if it's actually a real and constructive criticism of our brand or just an attempt to cause harm. If it's possible to reason with them and they're polite, it's normal that they're simply an upset customer. If they keep on going and use rude or very aggressive language, we're probably dealing with a troll .
Contact the troll privately : Once we have identified the annoying user, the next step is to contact him via a private message to ask him to stop his behavior or warn him that otherwise he will be blocked. But be careful with this, because sometimes blocking can have the opposite effect and increase the troll's desire to harm us using another account. That is why we should try to get the user to explain the reasons for his behavior before blocking him, which should be a measure to be taken only in extreme cases.
Don't feed the troll : the most damaging thing to a troll is indifference . If the above methods haven't worked for you, the only thing you can do is ignore their comments and wait for them to get tired and go bother somewhere else. If you keep trying to reason with them, you'll be feeding them and the only thing you'll achieve is that they won't leave you alone.
