The company changed its mind and started filling large rooms with agents whose sole purpose was to answer and solve incoming customer problems.
This stage is referred to by experts as the “Infancy Stage” where call centers and contact center solutions will soon evolve into customer service departments.
As we know it today, it was the forerunner of the call center.
Call Center
1962 Phase: Touch-Tone Dialing
Roughly translated as: “Connecting the phone via voice”
At the Seattle World's Fair, a company introduced its telephone system to the world with a computer that allowed people to connect to the phone using only their voice, without having to manually dial. Technology has made a computer that can recognize and respond to sounds and even voices to connect
1967: The 1800 number was born
Hotline 1080 was created with the aim of answering your list of uk fax number questions and information in the fastest and most specific way. From issues about university entrance exam scores, bank addresses to more common issues such as medical examination registration procedures...etc.
However, with today's technological conditions, most people can use the internet and search for information on search engines like Google, Chrome... and even on social networks.
[/img][/url] 1970s: IVR Technology Developed
Automated voice response services were still relatively new until the 1970s when the technology was incorporated into customer care centers.
Initially limited by talk time and high cost, IVR technology emerged in the 1980s. With this technology, more sophisticated phone tree diagrams were born.
1989: Call Center Outsourcing Service
This form of promotion flourished in the 90s and was expected to be a mainstream customer service strategy.
Many customer care centers are formed and developed to meet the needs of companies renting to save costs. Forming a national brand in customer care services like India.
Currently, Call Center service is still the choice of many businesses. Refer to the article What benefits does the Call Center system bring to businesses to understand more.
