Have you received a report of anomalous credit card usage because you used it in London, a place you've never been before? In this case, too, a machine learning algorithm trained to detect fraud suggests the bank contact you. Many financial and insurance companies use AI to detect suspicious behavior and intervene quickly to protect their customers.
Video surveillance
Another growing use is video surveillance . Modern cameras are paired with image analysis systems, another technology that uses artificial intelligence. The algorithm can "watch" the videos and interpret them, and this is used, for example, in cities to identify anomalous or dangerous situations, in pedestrian areas, and also in vehicle traffic.
The use of systems that answer questions via voice or text is also growing: chatbots. In gambling database addition to helping users search for repetitive information more easily and immediately (usually the same information already found in FAQs), they can provide customers with information about the company's products or services , such as schedules. They also find space internally within companies, for example, to provide information about vacations, leave, and human resources contributions .
Process Automation: Robotic Process Automation and AI
RPA (Robotic Process Automation) solutions have been used for several years to streamline cumbersome processes by automating simple and repetitive operations , particularly in legacy information systems (e.g., to extract data from an ERP system and insert it into other software).
Their use aims at efficiency: they save a lot of time and allow resources to be dedicated to activities with greater added value and to the resolution of complex scenarios that automation is unable to manage, enhancing creativity and ingenuity.
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