What tasks does integration with CRM solve?

[tanjimaju200]

You increase customer loyalty. After the first contact with a client, a profile is created in the CRM, where the correspondence history, contact information, etc. are stored. When a repeat contact is made, even if it goes to an employee of another department, the operator will see all the data on previous interactions with the client, which allows you to quickly start resolving the issue and make communication more personalized. This will help make clients more loyal, as they value the speed of response and convenience.

You reduce response time. Since changsha mobile number database the operator does not have to work in several windows at the same time and ask questions repeatedly, this allows you to reduce the response time to 5 seconds (according to LiveTex).

You help employees become more efficient. By setting up two-way data exchange, the operator does not need to manually enter important information about the client into the CRM, all processes are automated. In this case, the situation when an employee forgot to enter important data and it was lost will not happen. This will also free operators from routine tasks and give them more time for more important and significant tasks - employee productivity increases up to 2 times.

You increase conversion. Thanks to the accumulated knowledge about the client, you can work with him in a personalized manner at each stage of the sales funnel and set up outgoing communication in convenient channels: remind about an abandoned cart in the product catalog, make an additional sale based on the purchase history, offer a current promotion, etc.


By the way, the LiveTex chat platform can be easily integrated with any CRM, even if it is not among the popular ones. You can set up the integration yourself , and if you have any questions, friendly support will always help and tell you about the features and capabilities of the platform.
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