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This way, in addition to interacting with your brand again, they will buy higher value items and even recommend products, services and especially the experience to other people. Therefore, investing in customer loyalty and satisfaction makes companies more profitable, since this is less expensive, faster and the best way to achieve substantial and recurring profitability. Reduces churn rates customer abandonment happens for a variety of reasons, the main one being an unsuccessful customer experience.

But when your company works on the customer satisfaction index qatar whatsapp data from the first contact, the frequency of occurrences that compromise the relationship decreases. It turns out that a positive relationship breaks down barriers and enhances feelings such as empathy, gratitude, understanding and loyalty. In a romantic relationship, for example, you don't give up at the first problem.

On the contrary, it is because you like the person that you try to show the error and give them an opportunity to improve. company of which you are a promoter. A loyal customer, even if they have had a bad experience, will not let their admiration be shaken, unless this incident is very serious, unlike what would happen with a non-loyal and dissatisfied consumer, who would abandon the brand and become an immediate detractor.