Attention at Rock Stage is provided by chat, email or phone from Monday to Friday from 8 am to 5 pm
Although we do not provide 24-hour service, you can request support at any time, as the platform creates a ticket so that you can get a response as soon as possible, within a maximum of two days during the times mentioned, whether it is regarding questions or infrastructure problems.
The maximum response time is 24 hours, so you will not go more than one business day without receiving our support.
In addition, the support is at a technical level, meaning that it is aimed at providing you with a solution to your problem within that time frame, instead of simply sending a message that says "we are checking the problem, we will contact you when we have resolved it."
How does site migration work for Rock Stage?
Finally, we bring up a recurring question from those looking for Rock Stage: How to migrate an existing website to the platform?
There are several advantages to having your website within the Stage platform, as our success stories show.
The main ones are related to security and also to philippines mobile database performance so that your website is faster and has greater opportunities to increase its visibility on Google .
Websites that are not built on WordPress cannot be migrated. After all, the CMS used may have different functions than those found in WordPress, which can hinder the usability of the website or the user experience.
Therefore, in such cases, we recommend that a developer (who can even be indicated by Rock Stage, if necessary) make that CMS change to WordPress first. Once it is finalized, the website can be migrated to Stage.
On the other hand, WordPress site migration can be carried out in a very simple way by a Rock Stage consultant, who will recommend the most suitable plan to migrate your website.
Now that you know how Rock Stage WordPress support works, how about talking to us about how we can help your website achieve the specific results you want to achieve?
Just click here to have a specialist contact you !
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