As you create steps that build upon

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Workflow Output Data TW
Workflows are one of the most powerful features of the Kustomer platform. You can build a Workflow to automate just about any process you see fit, from eliminating tedious manual tasks, to integrating with another connected app outside of Kustomer. This can sometimes be a double-edged sword, as Workflows can get very robust and dense quite quickly. It becomes imperative to understand what data you are sending from one step to the next within your Workflow.
one another, and take data from the previous step to the next, it is important to know greece phone number list and confirm that you are passing down data that is exactly what you want. This can become quite difficult when you’re not entirely sure what data you are passing down and how to sift through the long payload. Accessing the view logs within a Workflow, and diving into the output data, can make building your Workflows much easier. This way, you can ensure you are targeting the correct data attributes for each step along the way.

How To Get To View Logs
Great! You have a Workflow built, you’ve added a handful of action steps, and even some conditionals. You turn it on and run the event to trigger the Workflow, and check back on the conversation or action… and nothing happened. Now what? How are you supposed to figure out what went wrong and how to fix it? This is where our view logs come in handy, which includes the input and output data for each step of the Workflow you just built out.

Clicking on the “view logs” button on the bottom left of your screen brings up the events log and the debug mode. But at this point you won’t see any data. First, you’ll need to click on the “refresh” icon and then trigger your Workflow again. After triggering it, you will now see the most recent log events, up to 100 of them if you have that many. Once you see the events, you can click on one, and it will allow you to view the log details, and then you can see which step of your Workflow it made it through. If it successfully made it to the end, all the steps will be green. If not, it will show you which step it stopped on with a red dot. From here, you can click on any step, and the right side panel will bring up the input and output data.