3 ideas for using SMS in the tourism sector

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Communication is a key element in the tourism sector. SMS is an effective way to boost your business. By adapting your communication, you attract new vacationers and improve the satisfaction of your existing customers. Discover in this article 3 ways to use SMS to improve your communication in the tourism sector and build customer loyalty to your brand. More and more vacationers are opting to receive marketing SMS and SMS alerts during their vacations. How to implement SMS in the tourism sector? 1- Integrate SMS booking Setting up an SMS booking platform is a real added value for a tourist, as it is for a hotel or an airline. Sending an SMS to a number is quick and fluid . It is easily accessible since it does not get lost among all the promotional offers sent by email in previous months.

For example, in Rouen (Normandy), the purchase of bus and metro tickets by SMS is offered to travelers in a hurry, who do not have time to stop at the ticket purchase terminal. Possible even without an internet connection, booking armenia phone number data by SMS is a nomadic and easy way for a tourist to organize his trip. Proof of sending by SMS and booking confirmation, also sent by SMS, ensure peace of mind for customers. They no longer need to find a printer to print their offer or have an internet connection to check their emails .

To learn more, download our white paper: White paper on the use of SMS in the hotel/restaurant industry 2- Provide useful information There are several ways you can use SMS to make traveling and organizing easier for tourists . For example, by sending them the day's program via SMS, they will have easy access to their day's information. Every day, you can send them a reminder via SMS with details of activities and weather information. This will make their organization even easier. SMS is therefore an excellent reminder. It allows travelers to have the information necessary for the smooth running of their vacation directly on their phone.

Schedules, meeting points, reservation confirmations , don't leave anything to chance by sharing the message by SMS. To go further, you can also send them directly their passes and tickets for access to the various attractions planned in the program. They will have greater autonomy and you will simplify your own organization. Finally, you can automate your communications with customers: set up a keyword to send you in the event of a problem. As a result, you will then be able to immediately identify the situation you will be dealing with. Sharing information via SMS in the context of tourism allows holidaymakers to have all the useful elements at their fingertips .