The importance of customer service Customer

[roshniakter123]

For this reason, we have created a comprehensive glossary to help you master the language of customer service. Whether you’re an entrepreneur, a customer service representative, or simply interested in learning more about the dynamics of this industry, this handy guide will provide an overview of the terminology used, from basic definitions to more complex concepts. service represents a crucial moment in the customer journey in which the relationship between the company and customers is closer and more delicate, but at the same time offers various opportunities to achieve full satisfaction of the latter.


Customer service focuses not only on interactions engineer data that occur before , but also after the purchase , a phase known as after-sales assistance . In fact, these play a key role in several moments of the customer journey, simultaneously offering numerous benefits for the company. Among these : increasing customer loyalty , encouraging subsequent purchases , improving brand reputation and obtaining feedback on your products and services to identify and manage any critical aspects and elements of friction.


So get ready to explore (or delve deeper into) the lexicon of this field and discover all the terms that are essential to know in order to offer an excellent experience to your customers . Agents They are the people assigned by the company to assist customers with their requests and to whom support tickets are assigned . They can support customers by phone, email or through dedicated chat or social media, offering what is called multi-channel assistance.