Bottom line? We can already communicate with our customers via WhatsApp!

[khatunhumaira]

Our clients are spending more and more time on their mobile phones and want to be able to contact us via one of the most popular apps in the world: WhatsApp . If we already do this with most freelancers, why not do it with medium and large companies?

Until now, this communication could be done but unofficially, without the support of WhatsApp and without the traceability of the actions. Now, however, it is possible to communicate with customers via andorra email list WhatsApp, benefiting from these advantages:

In real time ;

In an organized manner ;

Officially approved by WhatsApp (Facebook Inc.);

With analysis of the results;

With communication history ;

With contact center agent tracking ;

Greater efficiency in processing cases and improved productivity ;

Improved SLA (Service Level Agreement);

Automate responses, alerts and notifications (Einstein Bots).



And, most importantly, we will improve customer satisfaction by allowing them to communicate with us through WhatsApp and receive relevant communications, without the risk of becoming spam.


So, thanks to the Salesforce and Facebook deal, WhatsApp customer service is now a reality . The only question left is: do you want us to help you open this channel with 1.6 billion customers?