WhatsApp API, you will need to connect the WhatsApp Cloud API to a customer conversation management platform such as Callbell. This allows you to use the features of the WhatsApp Cloud API. Once you successfully connect your WhatsApp Callbell Cloud API, you will enjoy several advantages over regular WhatsApp Business users. Businesses can send mass broadcast and interactive messages, request the WhatsApp Green Check, use automation to automatically respond to their customers, sales, support, statistics and much more. WhatsApp Cloud API Benefits of connecting WhatsApp Cloud API to Callbell The WhatsApp Cloud API is more stable and reliable than the classic WhatsApp API, mainly because Meta is in charge of the API infrastructure and hosting .
This means that with Meta in charge, updates, including security updates, will load automatically and much faster than through a BSP. While Meta does not charge a setup fee for the cloud API, there are additional costs associated with obtaining this type of API through a trusted BSP. It should be noted that this is not a general rule and there may be BSPs that do not charge an additional fee for this type of API. If you are looking for a BSP with these qualities, Callbell is a great option to consider. Why choose Callbell as your WhatsApp API Cloud provider? Callbell is a centralized inbox that allows teams to collaborate and respond to customers using WhatsApp, Instagram, Facebook Messenger, and Telegram. It is a tool designed specifically for online customer support, sales, and customer service teams in businesses.
With Callbell, it is then possible to integrate different instant messaging channels (such as the WhatsApp Business API and the WhatsApp Cloud API ) for collaborative and centralized management of communications argentina telegram database across the company. The main functions are as follows: a) Multi-agent function: a suite designed and optimized for multi-user management of messaging applications (assignment rules, internal notes, tags, automatic responses and filters). b) Automatic routing : which allows a contact to be redirected to an agent (or team) responsible for the corresponding area in an automated manner. c) Integrated CRM: to view all contact information. d)
Public API: allows Callbell to be integrated and connected to external application tools. e) Detailed metrics for sales and support teams: A series of advanced reports are available in Callbell to allow managers to monitor team performance and service quality. f) Mobile App: A modern smartphone app available on iOS and Google Play Store that allows for conversation management even for agents on the move. How to get and connect your WhatsApp Cloud API via Callbell? First of all, to be able to connect your WhatsApp Cloud API through Callbell , you will have to review the essential requirements that you need to make this connection, to see them you can consult the following guide .
Next, we will need to add a valid payment method to our Business Manager so that messaging costs can be paid via WhatsApp Cloud API . To do this, you can check out the following guide . Let's start with the onboarding process: 1. Log in to your Callbell account . 2. In the “ Connect your channels ” section, click on “WhatsApp Cloud”. 3. On the right, click “Add Channel”. WhatsApp Cloud API 4. Choose a name for the channel and then click the “Connect your WhatsApp Business account” button. 5. A pop-up window will then open, log in with the Facebook account that has administrator access to the Meta Business you wish to use, then continue by clicking on “Get Started”.
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