customer service isn’t a job; it’s a way of life. And it shows in every single interaction

[Monira66]

In a recent feat of customer service awesomeness, Zappos logged a call that lasted 10 hours and 43 minutes. Most companies push their call center agents to zip through their calls and keep the conversations as brief as possible. Zappos, however, gives its reps the freedom to do what’s right for customers, even if it means spending hours on the phone with them.

The call began innocently enough, with Zappos belgium number for whatsapp employee Steven Weinstein assisting the customer in ordering a few items. But soon enough, they evolved into a lively discussion about vacations, restaurants, and places they’ve been to. It was like two old friends catching up, even though they had never spoken before that day.



And that’s what makes Zappos so unique. They don’t just see customers as transactions but as friends waiting to be made. From the moment you call in, you get the feeling that they are ready and willing to do whatever it takes to ensure you leave their store happy.