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Nowadays, Vietnamese education is facing challenges in effective management and student care processes.

With the ever-increasing number and diversity of needs, it is essential to apply technology to improve the experience for each student.

In this context, Contact Center software has emerged as ...

For the most part, “ listening to customers ” is considered one of the most important communication skills for the Sales profession.

When you have good listening skills, you will understand what customers want, what they need, and what state they are in. From there, you can build a method that can ...

Call Center usually operates on IVR setup rules , automated call routing (Automated Call Distribution) to distribute calls to customers according to business settings such as: meeting the management agent, meeting the free agent, meeting the nearest consulting agent, meeting the care agent according ...

The development and explosion of technology in recent years in Vietnam is opening up a new way to approach customers: telephone sales skills. Holding this task in businesses is the Telemarketing department .

Besides the advantages of time and travel costs, the new australia fax data sales method ...

The development and explosion of technology in recent years in Vietnam is opening up a new way to approach customers: telephone sales skills. Holding this task in businesses is the Telemarketing department .

Besides the advantages of time and travel costs, the new australia fax data sales method ...

Customer interaction is the most important factor in building a business's brand.

Furthermore, good customer service should be one that keeps customers coming back and gives them the joy of telling their friends about the great experiences they had with the services your Business provides ...

New technologies and the need for businesses to increase numbers to make work more efficient led to the invention of call centers.

The company changed its mind and started filling large rooms with agents whose sole purpose was to answer and solve incoming customer problems.

This stage is referred ...

With the growing trend of “Experiential Education”, Educational institutions need more than just an effective teaching method – a tool to help build strong relationships with students, parents and the community. That is why the Contact Center system becomes the optimal solution.

When using the ...

Serverless Applications technology makes it easy for businesses to build and deploy Web or mobile applications without worrying about managing infrastructure.

This is especially useful when developing tools that communicate via APIs, such as:

Interactive Automation : Integrate voice IVR ...