30 years of the Consumer Protection Code
Posted: Tue Dec 03, 2024 9:05 am
Congratulations to you on this special day, many happy returns, many years of life. Long live the Consumer Protection Code? Long live it! ♫ Singing aside, the CDC turned 30 and the date deserves to be celebrated because it symbolizes the protection of the most vulnerable link in consumer relations: the customer.
In fact, Reclame AQUI plays a fundamental role in this context, you know? The platform works to strengthen fairer consumer relations and gives a voice to consumers who seek their rights. Therefore, it is important to pay special attention to the customer service provided there.
Did you like the subject and want to know more about the Consumer Protection Code? Well, we have prepared a complete article on the subject. Check it out!
After all, what is the Consumer Protection Code?
First of all, the Consumer Protection Code (CDC) is a law — L8.078/1990 — that regulates consumer relations. And as the name suggests, its main objective is to protect the basic rights of customers. This applies to the purchase and sale of products, durable goods and services.
This way, consumers have access to quality products and services that are safe, durable and perform as expected. A store that sells damaged products and refuses to exchange them, for example, violates the consumer's rights. After all, the customer buys the item but cannot use it because it does not work, you know?
When and why was the CDC created?
In advance, the creation of the body was provided for in the Federal Constitution of 1988. According to the document:
the State will promote, in accordance with the law, consumer protection (Art. 5, XXXII);
it is up to the Union, the States and the Federal District to legislate correctly on liability for damage to the consumer (Art. 24, VIII);
the law will determine measures so that consumers switzerland business fax list are informed about taxes levied on goods and services (Art. 150, § 5)
The economic order aims to ensure a dignified existence for all, including consumer protection (Art. 170, V).
In order to comply with the Constitution, the National Congress therefore took action to draft the document. In September 1990, the bill was approved and the Consumer Protection Code came into effect on March 11, 1991.
However, it is worth remembering that the issue was already a global issue long before that. In 1985, for example, the United Nations (UN) created a resolution recognizing the vulnerability of consumers in consumer relationships.
After all, since the industrial revolution, products have been manufactured on a large scale. As a result, the market has encouraged consumption. Defense agencies have emerged to guarantee consumer rights and maintain a fair relationship.
Consumer Protection Code Timeline
Consumer Protection Code Timeline
What were the main changes over these 30 years?
Think about it: a lot has changed since 1991, hasn't it? So, it's clear that the Consumer Protection Code has also needed to be updated over the years.
In this context, some sections were rewritten to make the information clearer and several new rules were included to protect the consumer. Below, we will discuss the main changes since the law was enacted.
By the way, speaking of transformation, it's worth taking a look at the article: Do you know the main changes in consumer behavior?
Refusal to sell becomes an abusive practice
Above all, if there is stock available and the consumer has the money to pay, the company cannot refuse to sell. For example: the business cannot prevent the consumer from making purchases in e-commerce just because he filed a lawsuit against the company in another situation, understand?
Refusal to sell is an abusive — and often discriminatory — practice that was banned by the CDC in 1994. However, the rule only does not apply to cases provided for by law. An example of this is the sale of alcoholic beverages to minors under the age of 18. The practice is prohibited, even when the customer has money to pay.
Refusal to sell woman saying no to several people
Refusal to sell
Prohibition of telephone advertising while waiting for service
You know when you call a company to solve a problem and spend long minutes listening to advertising while you wait for service? Well, this practice was banned in 2008.
According to the sole paragraph of Art.33 of the Consumer Protection Code, “the advertising of goods and services by telephone is prohibited when the call is onerous for the consumer who originates it.”
See also: 108 telemarketing companies are suspended for abusive advertising.
Ban on telephone advertising while waiting for service - man on the phone with balloon indicating advertising
Prohibition of telephone advertising while waiting for service
The end of contracts with small print
Also in 2008, a new wording on adhesion contracts defined the minimum font size of documents: 12. The objective of this change was to facilitate consumer understanding.
From then on, adhesion contracts began to be written more clearly and without all those abusive clauses written in small print.
In fact, Reclame AQUI plays a fundamental role in this context, you know? The platform works to strengthen fairer consumer relations and gives a voice to consumers who seek their rights. Therefore, it is important to pay special attention to the customer service provided there.
Did you like the subject and want to know more about the Consumer Protection Code? Well, we have prepared a complete article on the subject. Check it out!
After all, what is the Consumer Protection Code?
First of all, the Consumer Protection Code (CDC) is a law — L8.078/1990 — that regulates consumer relations. And as the name suggests, its main objective is to protect the basic rights of customers. This applies to the purchase and sale of products, durable goods and services.
This way, consumers have access to quality products and services that are safe, durable and perform as expected. A store that sells damaged products and refuses to exchange them, for example, violates the consumer's rights. After all, the customer buys the item but cannot use it because it does not work, you know?
When and why was the CDC created?
In advance, the creation of the body was provided for in the Federal Constitution of 1988. According to the document:
the State will promote, in accordance with the law, consumer protection (Art. 5, XXXII);
it is up to the Union, the States and the Federal District to legislate correctly on liability for damage to the consumer (Art. 24, VIII);
the law will determine measures so that consumers switzerland business fax list are informed about taxes levied on goods and services (Art. 150, § 5)
The economic order aims to ensure a dignified existence for all, including consumer protection (Art. 170, V).
In order to comply with the Constitution, the National Congress therefore took action to draft the document. In September 1990, the bill was approved and the Consumer Protection Code came into effect on March 11, 1991.
However, it is worth remembering that the issue was already a global issue long before that. In 1985, for example, the United Nations (UN) created a resolution recognizing the vulnerability of consumers in consumer relationships.
After all, since the industrial revolution, products have been manufactured on a large scale. As a result, the market has encouraged consumption. Defense agencies have emerged to guarantee consumer rights and maintain a fair relationship.
Consumer Protection Code Timeline
Consumer Protection Code Timeline
What were the main changes over these 30 years?
Think about it: a lot has changed since 1991, hasn't it? So, it's clear that the Consumer Protection Code has also needed to be updated over the years.
In this context, some sections were rewritten to make the information clearer and several new rules were included to protect the consumer. Below, we will discuss the main changes since the law was enacted.
By the way, speaking of transformation, it's worth taking a look at the article: Do you know the main changes in consumer behavior?
Refusal to sell becomes an abusive practice
Above all, if there is stock available and the consumer has the money to pay, the company cannot refuse to sell. For example: the business cannot prevent the consumer from making purchases in e-commerce just because he filed a lawsuit against the company in another situation, understand?
Refusal to sell is an abusive — and often discriminatory — practice that was banned by the CDC in 1994. However, the rule only does not apply to cases provided for by law. An example of this is the sale of alcoholic beverages to minors under the age of 18. The practice is prohibited, even when the customer has money to pay.
Refusal to sell woman saying no to several people
Refusal to sell
Prohibition of telephone advertising while waiting for service
You know when you call a company to solve a problem and spend long minutes listening to advertising while you wait for service? Well, this practice was banned in 2008.
According to the sole paragraph of Art.33 of the Consumer Protection Code, “the advertising of goods and services by telephone is prohibited when the call is onerous for the consumer who originates it.”
See also: 108 telemarketing companies are suspended for abusive advertising.
Ban on telephone advertising while waiting for service - man on the phone with balloon indicating advertising
Prohibition of telephone advertising while waiting for service
The end of contracts with small print
Also in 2008, a new wording on adhesion contracts defined the minimum font size of documents: 12. The objective of this change was to facilitate consumer understanding.
From then on, adhesion contracts began to be written more clearly and without all those abusive clauses written in small print.