The 4A Principle of Giving Feedback
Assistance. You must give feedback with positive intent. It will not be tolerated if you give feedback to express your frustration, to intentionally hurt the other person, or to further your political agenda.
Action-oriented. The feedback should focus on what the recipient can do differently. Therefore, give concrete tips that can lead to improvement in the future.
Appreciate. Naturally, people tend to defend or explain themselves when they receive criticism. When you receive feedback, you need to resist this natural reaction. Ask yourself how you can show appreciation for the feedback given.
Accept or ignore. In an organization like Netflix, employees receive feedback from everyone. You are obligated to listen and think about the feedback you receive. But you are not obligated to act on it. It should be clear to both the feedback giver and the receiver that the receiver ultimately gets to decide what happens to the feedback.
At Netflix, even the secretary gives feedback to the CEO. That's what's expected of her.
Is an employee still performing perfectly philippines telegram data enough? The goalie test
To determine whether an employee is still performing perfectly enough, Netflix uses a so-called 'keeper test'. Every year, managers at Netflix have to ask themselves the question for each of the employees in their team: 'If this employee said today that he or she had found another job, would I do everything I could to change his or her mind?'.
If the answer to this is 'yes', then the employee is apparently still performing perfectly well enough. If the answer to this is doubtful, then it is high time to make this known to the employee in a completely transparent manner. The manager must provide concrete points for improvement and offer the employee the opportunity to improve himself for a certain period of time.
If the answer to the question is no, or if the employee's performance does not improve over time, then the manager should decide to fire the employee (again with the "generous severance package," as Netflix calls it) and replace him with a new perfect employee. According to Hastings, by continually asking the goalie test question, you ensure that talent density remains maximized throughout the company.
If this employee wanted to leave today, would I do everything I could to change his or her mind.
