The complaining customer
Posted: Sun Dec 15, 2024 9:53 am
These types of customers are the ones who find problems with everything. The price is not right for them, the payment terms are inadequate, the customer service is not satisfactory, and so on. Their complaints are often exaggerated.
This kind of prospect doesn't have to be a problem, though. Many clients who complain do so out of habit or personality, but they usually accept the conditions and end up paying without any problem.
The silent customer
These clients, although much calmer than the previous ones, are not easy to handle either. They are introverted people who may seem manageable, but, in most cases, they tend to be much more difficult than aggressive clients.
The reason is that these consumers only negotiate with the person they feel comfortable and trustworthy with. So your goal here is to present yourself in a friendly manner and use easy-to-understand language, in order to involve them in the negotiation.
The clueless customer
You have probably come across clients who have not paid attention to the presentation of your product on more than one occasion. These people are absent-minded at all times and are not able to retain the information that is being given to them.
If not handled correctly, clueless customers can become complaining customers with demands and changes in the purchasing conditions once they have purchased the product.
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The doubtful client
There are people who are told everything and never understand anything. These doubtful customers often ask the same question several times, testing the seller's patience. Relations with doubtful customers are often delicate, as they are people who feel insecure when negotiating.
Dealing with these clients must be delicate, making the negotiation process easy. This is why it is important to have documentation and supporting materials that serve as a guide.
The talkative client
Be careful with these people. They tend to not focus on the negotiation and tell you about their life story instead of concentrating on the presentation of the product. This is the client who talks fast, says many things at once and changes his mind very easily.
Chatty customers are time-consuming and like endless conversations. As soon as you see a customer intending to buy, try to close the deal with them in a subtle way, so that they don't waste your day.
This kind of prospect doesn't have to be a problem, though. Many clients who complain do so out of habit or personality, but they usually accept the conditions and end up paying without any problem.
The silent customer
These clients, although much calmer than the previous ones, are not easy to handle either. They are introverted people who may seem manageable, but, in most cases, they tend to be much more difficult than aggressive clients.
The reason is that these consumers only negotiate with the person they feel comfortable and trustworthy with. So your goal here is to present yourself in a friendly manner and use easy-to-understand language, in order to involve them in the negotiation.
The clueless customer
You have probably come across clients who have not paid attention to the presentation of your product on more than one occasion. These people are absent-minded at all times and are not able to retain the information that is being given to them.
If not handled correctly, clueless customers can become complaining customers with demands and changes in the purchasing conditions once they have purchased the product.
phone number data
The doubtful client
There are people who are told everything and never understand anything. These doubtful customers often ask the same question several times, testing the seller's patience. Relations with doubtful customers are often delicate, as they are people who feel insecure when negotiating.
Dealing with these clients must be delicate, making the negotiation process easy. This is why it is important to have documentation and supporting materials that serve as a guide.
The talkative client
Be careful with these people. They tend to not focus on the negotiation and tell you about their life story instead of concentrating on the presentation of the product. This is the client who talks fast, says many things at once and changes his mind very easily.
Chatty customers are time-consuming and like endless conversations. As soon as you see a customer intending to buy, try to close the deal with them in a subtle way, so that they don't waste your day.