efficy CRM solutions offer all the necessary features to help you develop this relationship: tracking opportunities, processing claims, optimizing marketing campaigns... Everything is there to help you bulk sms australia retain your customers and win new ones.
Customer Relationship Challenges for Service Companies
Improving the quality of service
Retain existing customers and win over new ones
Tracking opportunities for optimal business efficiency
Competition in the service sector is fierce. CRM is the ideal weapon to fight this battle. Tracking business opportunities, with a special focus on additional sales opportunities, 360° view of the Customer Relationship…
All the features come together to develop your business strategy.
Tools to launch your marketing campaigns
To win over new clients in the services sector, it is essential to have a CRM for companies that offers marketing features. Organizing events, sending emails, launching campaigns, managing areas of interest...
The marketing department is autonomous in its actions and can provide other employees with all marketing information for better monitoring and optimized ROI.
The service company as a whole can focus on the customer and their satisfaction.
Effective customer service for better customer satisfaction
A customer who calls customer service and whose complaint is not processed immediately can quickly become an ex-customer.
For service companies, CRM should have advanced customer service features:
Management of incoming flows regardless of the input channel
Personalization of the customer relationship
Customer Service Department Performance Analysis and Measurement
An extended CRM to benefit from related functionalities
Sometimes in service companies it is important to keep track of the time spent on each project.
Our CRM solutions allow service companies to have access to a project management module, as well as a time recording system to facilitate this step, integrated into the CRM.
