How to know the quality of my SaaS products
Posted: Thu Dec 12, 2024 9:45 am
In any business, it is very important to know what your strengths and weaknesses are. In this post, we are going to focus on the SaaS market and its products. We will give you the keys to find out the quality of your SaaS products.
Most business owners are aware that having quality products is the fundamental pillar of their business, but it can often be difficult to know how to measure said quality, and even more so in the SaaS sector, where there is usually no face-to-face contact with the customer.
That is why, if you are in the SaaS product market, it is advisable to have austria phone number library own evaluation method for your digital services. Below, we will give you some of the most basic keys that you should take into account.
Index [ Hide ]
What is the quality of my product?
Manufacturing section
User section
Value section
Extra features
User Support
Coverage
Competence
Conduct a survey to assess quality
1. Create an engaging survey
2. Choose a good medium
3. Get results
Index [ Hide ]
What is the quality of my product?
Manufacturing section
User section
Value section
Extra features
User Support
Coverage
Competence
Conduct a survey to assess quality
1. Create an engaging survey
2. Choose a good medium
3. Get results
What is the quality of my product?
Evaluating the quality of your SaaS products is not done using a simple formula that only includes one parameter, but rather has many factors that influence the final result. Hence the difficulty in evaluating your product.
Manufacturing section
The quality standards of the market will determine the score your products receive in this section. Often when we refer to this aspect we are talking about physical aspects, but in this market the issue changes. We will have to evaluate whether the SaaS is well developed and whether at first glance it appears to be a well-developed product, robust in its use, that does not cause problems.
We must also take into account whether it complies with specific regulations and whether it is suitable for the functions it will perform.
User section
This is one of the most important points, since a product usually comes to cover a need. By this we mean that the user will evaluate whether our product has helped them to satisfy the need they had.
In SaaS products, it is very common to see a differentiation in prices for each package of needs. For example, Dropbox , a cloud storage platform, offers its users different rates depending on the space they need to hire.
Value section
The product will have a higher value the better it is adapted to the market. There may be products that provide great value, but are very expensive.
Nowadays, there are many platforms where you can watch series or movies, such as HBO or Netflix, at affordable prices for a large percentage of the population.
Extra features
There are also, on the other hand, functions that certain products have that complement them. These functionalities are usually very surprising for the customer and make them have a positive attitude towards the product. They give the impression that it is a more carefully designed product, which adds value to the product.
User Support
For most products, after-sales support is essential to ensure the product works. It is an essential requirement to assess the quality of SaaS products.
We are talking about important aspects such as product warranty in case of breakdown, customer support in case of operating problems or repairs by the brand itself. These services make the customer feel more comfortable and confident when purchasing a SaaS product.
Coverage
When we talk about the coverage that a product has, we are talking about how many people it can reach.
With coverage, we will be able to generate greater use of our software, since it can be used by large companies and each employee can configure it in the language that is most convenient for them. Coverage will also go hand in hand with the devices on which said SaaS can be used.
Most business owners are aware that having quality products is the fundamental pillar of their business, but it can often be difficult to know how to measure said quality, and even more so in the SaaS sector, where there is usually no face-to-face contact with the customer.
That is why, if you are in the SaaS product market, it is advisable to have austria phone number library own evaluation method for your digital services. Below, we will give you some of the most basic keys that you should take into account.
Index [ Hide ]
What is the quality of my product?
Manufacturing section
User section
Value section
Extra features
User Support
Coverage
Competence
Conduct a survey to assess quality
1. Create an engaging survey
2. Choose a good medium
3. Get results
Index [ Hide ]
What is the quality of my product?
Manufacturing section
User section
Value section
Extra features
User Support
Coverage
Competence
Conduct a survey to assess quality
1. Create an engaging survey
2. Choose a good medium
3. Get results
What is the quality of my product?
Evaluating the quality of your SaaS products is not done using a simple formula that only includes one parameter, but rather has many factors that influence the final result. Hence the difficulty in evaluating your product.
Manufacturing section
The quality standards of the market will determine the score your products receive in this section. Often when we refer to this aspect we are talking about physical aspects, but in this market the issue changes. We will have to evaluate whether the SaaS is well developed and whether at first glance it appears to be a well-developed product, robust in its use, that does not cause problems.
We must also take into account whether it complies with specific regulations and whether it is suitable for the functions it will perform.
User section
This is one of the most important points, since a product usually comes to cover a need. By this we mean that the user will evaluate whether our product has helped them to satisfy the need they had.
In SaaS products, it is very common to see a differentiation in prices for each package of needs. For example, Dropbox , a cloud storage platform, offers its users different rates depending on the space they need to hire.
Value section
The product will have a higher value the better it is adapted to the market. There may be products that provide great value, but are very expensive.
Nowadays, there are many platforms where you can watch series or movies, such as HBO or Netflix, at affordable prices for a large percentage of the population.
Extra features
There are also, on the other hand, functions that certain products have that complement them. These functionalities are usually very surprising for the customer and make them have a positive attitude towards the product. They give the impression that it is a more carefully designed product, which adds value to the product.
User Support
For most products, after-sales support is essential to ensure the product works. It is an essential requirement to assess the quality of SaaS products.
We are talking about important aspects such as product warranty in case of breakdown, customer support in case of operating problems or repairs by the brand itself. These services make the customer feel more comfortable and confident when purchasing a SaaS product.
Coverage
When we talk about the coverage that a product has, we are talking about how many people it can reach.
With coverage, we will be able to generate greater use of our software, since it can be used by large companies and each employee can configure it in the language that is most convenient for them. Coverage will also go hand in hand with the devices on which said SaaS can be used.