Esker sees growing demand for customer order processing solutions
Posted: Thu Dec 12, 2024 7:01 am
Esker, one of the world's leading providers of process automation solutions, announces that its sales of purchase order processing solutions grew by 21% during 2011. This increase, particularly significant in the United States, confirms the growing importance of customer orders within the automation of the business document process.
Process automation is typically associated with customer and supplier invoices; however, order management represents a valuable opportunity for today's businesses. Received via a list of telegram users in australia multitude of formats (fax, email, postal mail, Web, EDI, etc.), order management has become increasingly complex, despite being a critical process in terms of customer satisfaction, engagement, revenue and competitive advantage.
Some data that illustrate Esker's excellent year in this business area are:
• Sales grew 21% over 2010, with 28% growth in the United States.
• Companies such as BASF, Kimball, Medrad, Siemens, Systagenix and Whirlpool, among many others, have trusted Esker to automate their customer orders.
• Customers in sectors particularly sensitive to order processing, such as the medical industry and B2B distribution, have contacted Esker to manage their customer orders.
“Document process automation is not just about customer and supplier invoices, and very often customer orders are the most important business document to automate,” says Jean Michel Bérard, CEO and President of Esker, adding that “in fact, most companies only process orders once they are in the ERP , but what happens from the time they are received until they are entered into the system? It is precisely at this stage that automation offers the greatest benefits in terms of improved productivity, revenue and competitive advantage.”
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Return on Investment
By eliminating manual data entry, order automation generates immediate returns on investment (ROI):
• Order generation and automatic assignment are carried out with a reduced margin of error.
• Traceability, so that orders are visible until they are entered, thus avoiding their loss.
• Productivity improvements, by eliminating order entry time.
• Better customer service and correct compliance with service level agreements (SLA), by processing and distributing orders more quickly, establishing priority levels.
• Consequently, payment times are reduced, which favors the company's liquidity.
• Electronic archiving, which allows for savings in storage costs.
Process automation is typically associated with customer and supplier invoices; however, order management represents a valuable opportunity for today's businesses. Received via a list of telegram users in australia multitude of formats (fax, email, postal mail, Web, EDI, etc.), order management has become increasingly complex, despite being a critical process in terms of customer satisfaction, engagement, revenue and competitive advantage.
Some data that illustrate Esker's excellent year in this business area are:
• Sales grew 21% over 2010, with 28% growth in the United States.
• Companies such as BASF, Kimball, Medrad, Siemens, Systagenix and Whirlpool, among many others, have trusted Esker to automate their customer orders.
• Customers in sectors particularly sensitive to order processing, such as the medical industry and B2B distribution, have contacted Esker to manage their customer orders.
“Document process automation is not just about customer and supplier invoices, and very often customer orders are the most important business document to automate,” says Jean Michel Bérard, CEO and President of Esker, adding that “in fact, most companies only process orders once they are in the ERP , but what happens from the time they are received until they are entered into the system? It is precisely at this stage that automation offers the greatest benefits in terms of improved productivity, revenue and competitive advantage.”
You may also be interested in: Six realistic trends for digital marketing in 2016 Eulerian Technologies
Return on Investment
By eliminating manual data entry, order automation generates immediate returns on investment (ROI):
• Order generation and automatic assignment are carried out with a reduced margin of error.
• Traceability, so that orders are visible until they are entered, thus avoiding their loss.
• Productivity improvements, by eliminating order entry time.
• Better customer service and correct compliance with service level agreements (SLA), by processing and distributing orders more quickly, establishing priority levels.
• Consequently, payment times are reduced, which favors the company's liquidity.
• Electronic archiving, which allows for savings in storage costs.