Customer Goal: Making a purchase with ease and confidence
Posted: Tue May 20, 2025 5:23 am
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Potential WhatsApp Touchpoints:
Order Confirmation and Updates: Send order confirmations, shipping updates, and delivery notifications via WhatsApp for a seamless experience.
Abandoned Cart Recovery: Gently remind customers about items left in their cart and offer assistance to complete the purchase.
Special Offers and Discounts: Share limited-time offers or personalized discounts to incentivize purchase.
WhatsApp Campaign Ideas:
Offer a small discount for completing the list of peru whatsapp phone numbers purchase via WhatsApp.
Provide real-time support during the checkout process if a customer encounters issues.
Send personalized reminders about expiring offers.
Mapping Insight: Pinpoint points of friction in the purchase process and see how WhatsApp can provide timely support and information to facilitate conversion.
4. Retention:
Customer Goal: Enjoying their purchase, receiving ongoing support, and feeling valued.
Potential WhatsApp Touchpoints:
Post-Purchase Support: Offer a dedicated WhatsApp channel for customer support and issue resolution.
Usage Tips and Guides: Share helpful tips and guides on how to best use the purchased product or service.
Loyalty Programs and Exclusive Offers: Reward loyal customers with exclusive deals and early access to new products via WhatsApp.
WhatsApp Campaign Ideas:
Send personalized thank-you messages after a purchase.
Proactively offer assistance or troubleshooting for common issues.
Announce new product features or updates relevant to their past purchases.
Mapping Insight: Understand what keeps customers engaged post-purchase and how WhatsApp can contribute to building long-term loyalty.
5. Advocacy:
Customer Goal: Sharing positive experiences and recommending your brand.
Potential WhatsApp Touchpoints:
Referral Programs: Encourage customers to refer friends and family via WhatsApp with exclusive rewards.
Feedback Collection: Use WhatsApp to gather feedback and testimonials for social proof.
Community Building: Create WhatsApp groups for loyal customers to connect and share their experiences.
WhatsApp Campaign Ideas:
Potential WhatsApp Touchpoints:
Order Confirmation and Updates: Send order confirmations, shipping updates, and delivery notifications via WhatsApp for a seamless experience.
Abandoned Cart Recovery: Gently remind customers about items left in their cart and offer assistance to complete the purchase.
Special Offers and Discounts: Share limited-time offers or personalized discounts to incentivize purchase.
WhatsApp Campaign Ideas:
Offer a small discount for completing the list of peru whatsapp phone numbers purchase via WhatsApp.
Provide real-time support during the checkout process if a customer encounters issues.
Send personalized reminders about expiring offers.
Mapping Insight: Pinpoint points of friction in the purchase process and see how WhatsApp can provide timely support and information to facilitate conversion.
4. Retention:
Customer Goal: Enjoying their purchase, receiving ongoing support, and feeling valued.
Potential WhatsApp Touchpoints:
Post-Purchase Support: Offer a dedicated WhatsApp channel for customer support and issue resolution.
Usage Tips and Guides: Share helpful tips and guides on how to best use the purchased product or service.
Loyalty Programs and Exclusive Offers: Reward loyal customers with exclusive deals and early access to new products via WhatsApp.
WhatsApp Campaign Ideas:
Send personalized thank-you messages after a purchase.
Proactively offer assistance or troubleshooting for common issues.
Announce new product features or updates relevant to their past purchases.
Mapping Insight: Understand what keeps customers engaged post-purchase and how WhatsApp can contribute to building long-term loyalty.
5. Advocacy:
Customer Goal: Sharing positive experiences and recommending your brand.
Potential WhatsApp Touchpoints:
Referral Programs: Encourage customers to refer friends and family via WhatsApp with exclusive rewards.
Feedback Collection: Use WhatsApp to gather feedback and testimonials for social proof.
Community Building: Create WhatsApp groups for loyal customers to connect and share their experiences.
WhatsApp Campaign Ideas: