Example of Help Scout shared inboxes
Posted: Mon Apr 21, 2025 8:55 am
Pricing: Plans start at $12 and go up to $80 per month. Keep in mind that the cheapest plan only allows 1 user and 1GB of storage. If you need more users, we recommend going up a plan.
You can also use our coupon code Constant Contact to get 20% off your first 3 months.
2. Help Scout (shared mailbox + Help Desk)
Help Scout
Help Scout is a great alternative to HubSpot if you're looking for a help desk and customer support solution. We use it here at WPBeginner and it's been a lifesaver for us in managing communications with readers and partners thanks to its shared inbox feature .
Setting up Help Scout is easy. Simply connect it to your existing email address, confirm your account, and set up email forwarding. Then, Help Scout receives all your emails, allowing anyone on your team to respond.
For Help Scout:
We like Help Scout for its simplicity. The interface is similar to a regular email inbox, making it easy for team members to use, regardless of their technical skills.
One of our favorite features is the ability to organize conversations into folders and teams. We armenia telemarketing data use it to create separate inboxes for different functions, like marketing and customer support, to keep everything organized.
Help Scout's workflow feature is a real time saver. It allows us to set up simple automation using if/then logic. For example, we can automatically route inquiries from specific customers to the right team, based on keywords used in the content.
The saved answers feature is also very useful. It allows our team to instantly answer common questions without having to type the same thing over and over again.
Cons of Help Scout:
In our experience, larger companies may have some issues with Help Scout. We have noticed that it can have some limitations and occasional bugs for larger teams.
We also found that the AI features are pretty basic unless you opt for a more expensive plan.
You can also use our coupon code Constant Contact to get 20% off your first 3 months.
2. Help Scout (shared mailbox + Help Desk)
Help Scout
Help Scout is a great alternative to HubSpot if you're looking for a help desk and customer support solution. We use it here at WPBeginner and it's been a lifesaver for us in managing communications with readers and partners thanks to its shared inbox feature .
Setting up Help Scout is easy. Simply connect it to your existing email address, confirm your account, and set up email forwarding. Then, Help Scout receives all your emails, allowing anyone on your team to respond.
For Help Scout:
We like Help Scout for its simplicity. The interface is similar to a regular email inbox, making it easy for team members to use, regardless of their technical skills.
One of our favorite features is the ability to organize conversations into folders and teams. We armenia telemarketing data use it to create separate inboxes for different functions, like marketing and customer support, to keep everything organized.
Help Scout's workflow feature is a real time saver. It allows us to set up simple automation using if/then logic. For example, we can automatically route inquiries from specific customers to the right team, based on keywords used in the content.
The saved answers feature is also very useful. It allows our team to instantly answer common questions without having to type the same thing over and over again.
Cons of Help Scout:
In our experience, larger companies may have some issues with Help Scout. We have noticed that it can have some limitations and occasional bugs for larger teams.
We also found that the AI features are pretty basic unless you opt for a more expensive plan.