More customer experience statistics
Posted: Mon Apr 21, 2025 6:30 am
When potential customers see positive reviews, testimonials, or user-generated content, it builds trust and validates the credibility of the brand. Imagine walking into a store and seeing it filled with happy customers; this sense of social validation translates to the online world as well.
It’s a good idea to display reviews and testimonials on key parts of your website. The Smash Balloon plugin can help with this by allowing you to embed a review feed and show website visitors what people are saying about you on social media and other websites.
Additionally, consider using the TrustPulse plugin to add engaging, real-time sales notifications to your site.
For more information, check out our guide to the best social proof plugins for WordPress .
29. If the customer service team is unresponsive and a user has a question, 79% will leave and may morocco telemarketing data never return.
You probably know that customer service is essential to your business, but did you know that 4 out of 5 people who don't get answers to their questions will leave forever? This startling statistic highlights why it's so important to have a comprehensive customer service plan.
The consequences of an unresponsive customer support team are quite serious. You will lose opportunities to connect with your potential customers, people will think poorly of your brand, and existing customers may abandon the company that offers 24/7 support.
Our advice is to use a mix of live support agents and chatbots to help customers quickly and easily find what they are looking for.
Help Scout is a great help desk option that can make your support team's life easier. It allows you to respond to customers quickly and easily, track user history, create tasks, monitor feedback, and much more.
78% of people are more likely to place an order if there is an optional fast shipping option.
It’s a good idea to display reviews and testimonials on key parts of your website. The Smash Balloon plugin can help with this by allowing you to embed a review feed and show website visitors what people are saying about you on social media and other websites.
Additionally, consider using the TrustPulse plugin to add engaging, real-time sales notifications to your site.
For more information, check out our guide to the best social proof plugins for WordPress .
29. If the customer service team is unresponsive and a user has a question, 79% will leave and may morocco telemarketing data never return.
You probably know that customer service is essential to your business, but did you know that 4 out of 5 people who don't get answers to their questions will leave forever? This startling statistic highlights why it's so important to have a comprehensive customer service plan.
The consequences of an unresponsive customer support team are quite serious. You will lose opportunities to connect with your potential customers, people will think poorly of your brand, and existing customers may abandon the company that offers 24/7 support.
Our advice is to use a mix of live support agents and chatbots to help customers quickly and easily find what they are looking for.
Help Scout is a great help desk option that can make your support team's life easier. It allows you to respond to customers quickly and easily, track user history, create tasks, monitor feedback, and much more.
78% of people are more likely to place an order if there is an optional fast shipping option.