What is conversational AI?
Posted: Sat Apr 19, 2025 4:50 am
The term conversational AI (artificial intelligence) refers to technologies, such as virtual assistants or chatbots, that can “talk” to people (e.g., answer questions).
Conversational AI tools rely on processes such as machine learning, automated responses, and natural language processing. The goal is to recognize language and communication and mimic them to recreate a human interaction experience.
Conversational AI applications are often used in customer service departments. They are integrated into websites, online stores, and social media. AI technology can effectively speed up and streamline the response and venezuela phone number data routing of customer requests.
How does conversational AI work?
Conversational AI relies primarily on two functions. The first is machine learning . Simply put, machine learning allows the technology to "learn" and improve as it is used. It gathers information from its own interactions. It then uses this information to improve itself over time.
So the resulting system will work better six months after adding it to your page and even better than that a year later.
The second, natural language processing , or NLP for short, is the process by which artificial intelligence understands language. Once it has learned to recognize words and sentences, it can move on to natural language generation . This is the process by which it converses with your customers.
Natural language generation essentially means AI simulating a conversation. For example, if a customer messages you on social media asking about the shipping date of an order, the AI chatbot will know how to respond. It will do this based on experience answering similar questions, as it understands which phrases tend to work best in response to shipping questions.
The theory may sound overwhelming, but conversational AI chatbots produce a very seamless customer experience. Here's an example of how this can work in practice:
Conversational AI tools rely on processes such as machine learning, automated responses, and natural language processing. The goal is to recognize language and communication and mimic them to recreate a human interaction experience.
Conversational AI applications are often used in customer service departments. They are integrated into websites, online stores, and social media. AI technology can effectively speed up and streamline the response and venezuela phone number data routing of customer requests.
How does conversational AI work?
Conversational AI relies primarily on two functions. The first is machine learning . Simply put, machine learning allows the technology to "learn" and improve as it is used. It gathers information from its own interactions. It then uses this information to improve itself over time.
So the resulting system will work better six months after adding it to your page and even better than that a year later.
The second, natural language processing , or NLP for short, is the process by which artificial intelligence understands language. Once it has learned to recognize words and sentences, it can move on to natural language generation . This is the process by which it converses with your customers.
Natural language generation essentially means AI simulating a conversation. For example, if a customer messages you on social media asking about the shipping date of an order, the AI chatbot will know how to respond. It will do this based on experience answering similar questions, as it understands which phrases tend to work best in response to shipping questions.
The theory may sound overwhelming, but conversational AI chatbots produce a very seamless customer experience. Here's an example of how this can work in practice: