To evaluate the effectiveness of any work,
Posted: Sat Feb 22, 2025 5:51 am
To make the customer feel supported at any stage of cooperation with the company, use mailing tools: notify about the order status, remind about an abandoned cart and collect feedback. This way, you can not only increase loyalty, but also increase conversion at each stage of the funnel.
To understand what customers want, ask them. To improve the level of customer service, launch surveys and collect feedback using various services. Let your customers feel that their opinion is important, you care about their comfort and satisfaction.
Analyze key customer service metrics
it is necessary to analyze cyprus mobile database
key indicators and track their dynamics. For the customer service of an online store, the most important indicators are usually:
1. Net Promoter Score (consumer loyalty index) - helps the company determine the attitude of customers to the product and the willingness to recommend this product to friends and acquaintances.
2. Customer Lifetime Value (customer lifetime value) - shows the profit that the customer brings.
3. Customer loyalty and retention (customer loyalty and return) - evaluates the company's ability to retain a customer, that is, to maintain long-term relationships with him.
4. Churn rate (customer churn rate) - tracks customers who have left over a specific period of time.
These metrics help the company evaluate the effectiveness of the current strategy and make timely adjustments to optimize it. By analyzing them, the company can launch more personalized mailings, increase customer engagement and make their customer experience even better.
Resume:
Customer expectations are growing. It is not enough to offer a high-quality product at reasonable prices, consumers want the service to match. We recommend using our recommendations in combination to achieve a truly high-quality level of customer service and earn the loyalty of your customers.
If you want to start using the tools described above to improve your customer service, but do not know where to start, contact LiveTex managers who will tell you more about the chat platform, bots, popular communication channels and analytics. By the way, new customers have 14 days of free access to all the service features.
Share:
To understand what customers want, ask them. To improve the level of customer service, launch surveys and collect feedback using various services. Let your customers feel that their opinion is important, you care about their comfort and satisfaction.
Analyze key customer service metrics
it is necessary to analyze cyprus mobile database
key indicators and track their dynamics. For the customer service of an online store, the most important indicators are usually:
1. Net Promoter Score (consumer loyalty index) - helps the company determine the attitude of customers to the product and the willingness to recommend this product to friends and acquaintances.
2. Customer Lifetime Value (customer lifetime value) - shows the profit that the customer brings.
3. Customer loyalty and retention (customer loyalty and return) - evaluates the company's ability to retain a customer, that is, to maintain long-term relationships with him.
4. Churn rate (customer churn rate) - tracks customers who have left over a specific period of time.
These metrics help the company evaluate the effectiveness of the current strategy and make timely adjustments to optimize it. By analyzing them, the company can launch more personalized mailings, increase customer engagement and make their customer experience even better.
Resume:
Customer expectations are growing. It is not enough to offer a high-quality product at reasonable prices, consumers want the service to match. We recommend using our recommendations in combination to achieve a truly high-quality level of customer service and earn the loyalty of your customers.
If you want to start using the tools described above to improve your customer service, but do not know where to start, contact LiveTex managers who will tell you more about the chat platform, bots, popular communication channels and analytics. By the way, new customers have 14 days of free access to all the service features.
Share: