It also includes an employee service portal where agents can find answers to common issues that could be mistaken for a more serious incident.
Advantages:
Comprehensive solution
Deduping system
Contextualization
Excellent communication
Risk detection function
Prioritization and notifications
Disadvantages:
Confusing user interface
Insufficient search function
Price list:
SolarWinds pricing is based entirely on demand, as every demand has its own supply. Depending on the type usa phone number data of software and the level of sophistication required, the price can be either affordable or expensive.
LiveAgent
LiveAgent Control Panel
LiveAgent Control Panel
LiveAgent is at the top of our list for good reason. It offers the best combination of features at an affordable price. In addition to consistently outperforming most of its competitors, it is reasonably priced , easy to use, and provides a scalable incident management solution.
It also offers real-time messaging , reporting, analytics, an extensive knowledge base , and a self-service customer portal . It excels in customization, integration, and comes with multi-channel communication. The price of LiveAgent starts at $9.
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