Website widget and contact pages
Posted: Thu Feb 20, 2025 3:46 am
When consumers visit a brand's website with a question or a problem, they often expect help right away. 72% of consumers reported to Zendesk that they want immediate support from brands. 7
Give your website visitors the rapid service they want by directing them to your preferred messaging app. Set up chat widgets in the bottom corner of your website that send visitors to your messaging app after they enter a response. You can also create a Contact Us web page that includes your brand's messaging app phone number and a link or QR code to the messaging app.
An Indonesian online grocery retailer features a QR code and link to their messaging ghana mobile database app on their Contact Us web page. In messaging chats, customers can share concerns and find solutions with the retailer right from the app. For example, they can send pictures of damaged grocery items, so the retailer's agents can immediately process a refund.
The brand is able to offer rapid, high-quality support through messaging. Within one year, the company lowered its average messaging app response time to 1 minute, and 99.95% of support messages get a response within 5 minutes. 8
Consider using this messaging entry point on your brand's app, too, if you have one. You might set up a Contact Us form on your app that lets users send a comment via your messaging app. If your app doesn't have a form, consider including a messaging icon and phone number on your Contact Us app page.
Give your website visitors the rapid service they want by directing them to your preferred messaging app. Set up chat widgets in the bottom corner of your website that send visitors to your messaging app after they enter a response. You can also create a Contact Us web page that includes your brand's messaging app phone number and a link or QR code to the messaging app.
An Indonesian online grocery retailer features a QR code and link to their messaging ghana mobile database app on their Contact Us web page. In messaging chats, customers can share concerns and find solutions with the retailer right from the app. For example, they can send pictures of damaged grocery items, so the retailer's agents can immediately process a refund.
The brand is able to offer rapid, high-quality support through messaging. Within one year, the company lowered its average messaging app response time to 1 minute, and 99.95% of support messages get a response within 5 minutes. 8
Consider using this messaging entry point on your brand's app, too, if you have one. You might set up a Contact Us form on your app that lets users send a comment via your messaging app. If your app doesn't have a form, consider including a messaging icon and phone number on your Contact Us app page.