Do you want to be sung about (or just talked about badly)? No, right?
Posted: Tue Feb 18, 2025 6:24 am
Ignoring a customer complaint can be a solution, but only a temporary one. When airline employees break your 70,000 CZK guitar during a flight, the company management is silent for a long time and finally offers you a voucher for several flights worth about 25,000 CZK as compensation, it is really sad. We didn't make that up, it happened to folk singer David Carroll . And he simply couldn't help but sing about it between the airline's long silence and the offer of a ridiculous voucher. Believe me, this song and its video must be really annoying for the company's boss. And surely, right after it went viral, he hired more conscientious employees or better people in the customer relations department. By the way, Carroll's video has more than 22 million views on YouTube.
In that case, it's better not to ignore anyone .
Remember that you must emerge from crisis communication as a winner , but you must not use aggressive benin phone number data methods of behavior for this purpose. The basis of success is politeness and assertiveness . There is no point in wasting energy on someone who will even throw away a post in which you do not promote yourself. On the contrary, it is worth paying attention to decent fans who made a mistake. Or you made one - then it is good to admit it and clarify the situation. You would not believe how powerful the formulas "we apologize" , "we are sorry" or "we hope that you will be satisfied with our products" are .
Be patient and act wisely. Ask about specific problems , don't be put off by statements like "all your goods are useless" . That is definitely not the case. Get help from your fans and ask them if they also have a problem with something from you. Listen and act friendly. Only in this way will social networks and pages on them serve you well.
In that case, it's better not to ignore anyone .
Remember that you must emerge from crisis communication as a winner , but you must not use aggressive benin phone number data methods of behavior for this purpose. The basis of success is politeness and assertiveness . There is no point in wasting energy on someone who will even throw away a post in which you do not promote yourself. On the contrary, it is worth paying attention to decent fans who made a mistake. Or you made one - then it is good to admit it and clarify the situation. You would not believe how powerful the formulas "we apologize" , "we are sorry" or "we hope that you will be satisfied with our products" are .
Be patient and act wisely. Ask about specific problems , don't be put off by statements like "all your goods are useless" . That is definitely not the case. Get help from your fans and ask them if they also have a problem with something from you. Listen and act friendly. Only in this way will social networks and pages on them serve you well.