Take a look at Brümate’s Help Center

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Your customer support team can create self-service resources like an FAQ page or Help Center to educate customers about your return policies, shipping practices, and the quality of your materials or ingredients. And by proactively during the pre-purchase process, you can provide first-time customers with the answers they need to make a purchase.

(built on Gorgias), which answers key pre-sales questions about each product, plus frequently-asked questions about payment, shipping, and more



Source: Brümate
Learn how Brümate generated over $9 million in customer support after introducing Gorgias.

4) Creates an organic referral initiative
It goes without saying that happy customers are much more likely to recommend your brand to others than customers who have a poor customer service experience. Given that 94% of U.S. shoppers will recommend companies with service they rate as “very good,” boosting customer satisfaction via high-quality support is something that can empower an organic customer acquisition strategy. If you would like to take full advantage of word-of-mouth marketing, offering better customer service to meet customers’ needs is a great place to start.

Already using Gorgias? Learn how our platform integrated with referral platforms like Smile.io and LoyaltyLion to combine the forces of your word-of-mouth marketing and customer experience.

5) A great customer service experience gets more reviews on public forums
Along with increasing the likelihood of organic referrals, a great customer service netherlands phone number list experience also increases the likelihood that a customer will leave a positive review of your product or service. Whether it’s on Amazon, Google, Yelp, or your product pages, positive reviews offer an immense amount of value thanks to the power of social proof.

Ninety-five percent of customers report reading online reviews before making a purchasing decision, showcasing just how important these reviews can be when it comes to attracting new business. While great customer service isn’t the only factor that can generate positive online reviews for your company, your reps can play a big role in soliciting reviews from happy customers.

6) Satisfied customers have higher average order values (AOV)
According to data from Shopify, businesses that offer proactive live chat customer support generate a 10%-15% higher AOV than those that do not. By addressing any questions or concerns that may be preventing a customer from making a purchase, proactive customer support can both boost your conversion rate as well as grow your AOV by encouraging customers to purchase additional products that they might not have bought otherwise.

According to Gorgias data, repeat customers make up only 21% of the average brand’s customer base but generate 44% of that brand’s revenue thanks to these higher cart values: