To translate these results was
Posted: Thu Dec 05, 2024 6:48 am
For the survey conducted between April 19 and May 27, we asked our customers to answer the question: How likely is it that you would recommend Auronix to a friend or colleague? The answer is classified on a scale of 0 to 10, with 0 being “not at all likely” and 10 being “extremely likely” and a neutral response would score a 5. The correct way to classify customers in relation to the rating acquired:
Promoters: those who respond with 9 or 10. Very satisfied egypt whatsapp number data 5 million customers and, therefore, loyal to the brand; willing to buy more and recommend it.
Passives: those who answer with 7 or 8. They are satisfied but not loyal customers, so they are likely to go to the competition.
Detractors : Those who respond from 0 to 6. They are dissatisfied customers who may give negative references.
Once we have the results, we subtract the percentage of retracting customers from the percentage of promoters, leaving aside the neutral ones. This gives us a final percentage known as the NPS index.
Our NPS index
After conducting our customer surveys, we have reached our final score, which is 61 points on a scale of -100 to 100 and an average response rate of 8.8. This score represents +50% above the average for companies in our industry according to Retently's 2022 Benchmark, which places the average for B2B Software & SaaS companies at 40 points.
Promoters: those who respond with 9 or 10. Very satisfied egypt whatsapp number data 5 million customers and, therefore, loyal to the brand; willing to buy more and recommend it.
Passives: those who answer with 7 or 8. They are satisfied but not loyal customers, so they are likely to go to the competition.
Detractors : Those who respond from 0 to 6. They are dissatisfied customers who may give negative references.
Once we have the results, we subtract the percentage of retracting customers from the percentage of promoters, leaving aside the neutral ones. This gives us a final percentage known as the NPS index.
Our NPS index
After conducting our customer surveys, we have reached our final score, which is 61 points on a scale of -100 to 100 and an average response rate of 8.8. This score represents +50% above the average for companies in our industry according to Retently's 2022 Benchmark, which places the average for B2B Software & SaaS companies at 40 points.