A hybrid customer service
Posted: Thu Dec 05, 2024 6:11 am
In this way, the user is directed to a platform with which he or she is extremely familiar. Furthermore, derived from the previous points, it is likely that the person has already had conversations with the business from that channel.
This is where businesses must offer a more complete experience by dominican republic whatsapp number data 5 million replicating what they offer offline, making a product catalog available in the chat, offering purchases from the conversation, notifications about the status of an order, real-time customer service, location of branches or collection points if required; among others. All in a simple and easy way for the user.
At Auronix we seek to automate the ordinary and humanize the extraordinary. This means that companies must use scheme that combines automatic chatbots with Artificial Intelligence (AI) and the work of human advisors who answer the user's most specific questions.
This is essential to generate an uninterrupted flow of communication for the user, while companies save up to 85% in customer service costs compared to other methods such as phone calls and emails.
This is where businesses must offer a more complete experience by dominican republic whatsapp number data 5 million replicating what they offer offline, making a product catalog available in the chat, offering purchases from the conversation, notifications about the status of an order, real-time customer service, location of branches or collection points if required; among others. All in a simple and easy way for the user.
At Auronix we seek to automate the ordinary and humanize the extraordinary. This means that companies must use scheme that combines automatic chatbots with Artificial Intelligence (AI) and the work of human advisors who answer the user's most specific questions.
This is essential to generate an uninterrupted flow of communication for the user, while companies save up to 85% in customer service costs compared to other methods such as phone calls and emails.