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Posted: Tue Jan 21, 2025 8:16 am
Child psychologist Julia Gippenreiter describes this technique very well in her book "Miracles of Active Listening". A father and his seven-year-old son were late for the last bus. On the way to the bus stop, the boy wanted chocolate, but his dad refused him. The offended son began to deliberately lag behind, look around and deliberately walk slower. The man had a choice: to grab the child in his arms and drag him by force, or to be late for the bus. He said to his son: "Denis, you felt sad because I didn't buy you chocolate. You were offended at me." Then something happened that the man did not expect at all: the child gave his hand to his father, and they walked together to the bus stop at a fast pace.
Bodily Phenomenology
This technique involves carefully observing the movements of the interlocutor and voicing them. For example, during a visit to a psychiatrist, a person may clench his fists when his spouse is mentioned. In class, a student holds his breath if the teacher starts asking him exactly the task he has not completed.
Non-verbal techniques of active listening france mobile phone numbers database will help you understand the state of your interlocutor and determine his emotions. Such comments will help your opponent observe his movements from the outside, react adequately and calm down.
In the sphere of telephone sales, it is much more difficult to use the non-verbal technique of active listening, since there is no opportunity to see the client to read his emotional state. Here it will not be possible to support the interlocutor with a smile or a calming gesture. But such difficulties do not interfere with the use of the technique of active listening. Professionals can do everything!
How to talk to clients? Oratorical skills will bring success: the speech should be clear, specific and without complex sentences. There is no need to argue or question the speaker's words. The client is always right. Even if this is not so, you should still agree. At the same time, you need to make an effort to win the client over to your side: tell about all the advantages, work through objections.
Checklist: How to Achieve Your Goals in Negotiations with Clients
Examples of exercises for developing active listening techniques
Learning the technique of active listening and developing the corresponding skills occurs during group lessons. To master this method on your own, you need to practice every day in conversations with different people. The following exercises can help with this:
When practicing with a colleague , you need to set the following conditions: one participant in the conversation describes his or her previous day, and the other, using language and non-verbal techniques of active listening, promotes the development of the conversation (it is necessary to identify and name the partner's emotions). After the exercise, the first participant summarizes: what methods of active listening the interlocutor used, which of them were effective, and which caused negative feelings.
Exercise for 3 participants. Each one should read aloud a previously prepared text and at the same time try to hear and understand the meaning of what the other partners are saying.
Try to pay close attention to your interlocutor's speech and not be distracted by thoughts that are not related to the topic of conversation.
Bodily Phenomenology
This technique involves carefully observing the movements of the interlocutor and voicing them. For example, during a visit to a psychiatrist, a person may clench his fists when his spouse is mentioned. In class, a student holds his breath if the teacher starts asking him exactly the task he has not completed.
Non-verbal techniques of active listening france mobile phone numbers database will help you understand the state of your interlocutor and determine his emotions. Such comments will help your opponent observe his movements from the outside, react adequately and calm down.
In the sphere of telephone sales, it is much more difficult to use the non-verbal technique of active listening, since there is no opportunity to see the client to read his emotional state. Here it will not be possible to support the interlocutor with a smile or a calming gesture. But such difficulties do not interfere with the use of the technique of active listening. Professionals can do everything!
How to talk to clients? Oratorical skills will bring success: the speech should be clear, specific and without complex sentences. There is no need to argue or question the speaker's words. The client is always right. Even if this is not so, you should still agree. At the same time, you need to make an effort to win the client over to your side: tell about all the advantages, work through objections.
Checklist: How to Achieve Your Goals in Negotiations with Clients
Examples of exercises for developing active listening techniques
Learning the technique of active listening and developing the corresponding skills occurs during group lessons. To master this method on your own, you need to practice every day in conversations with different people. The following exercises can help with this:
When practicing with a colleague , you need to set the following conditions: one participant in the conversation describes his or her previous day, and the other, using language and non-verbal techniques of active listening, promotes the development of the conversation (it is necessary to identify and name the partner's emotions). After the exercise, the first participant summarizes: what methods of active listening the interlocutor used, which of them were effective, and which caused negative feelings.
Exercise for 3 participants. Each one should read aloud a previously prepared text and at the same time try to hear and understand the meaning of what the other partners are saying.
Try to pay close attention to your interlocutor's speech and not be distracted by thoughts that are not related to the topic of conversation.