Certified Customer Service Team and Collection Team
Posted: Sun Jan 19, 2025 5:13 am
The Danacita Android application itself has passed and met the requirements of the OJK before the launch of the Android application, where Danacita can only access the recipient's gadget or device (student) limited to the camera, microphone, and location, this is intended solely for the verification process, to ensure that every student who applies for funding at Danacita is the same person as the owner of the data used to apply for funding.
There are times in the operational process of Danacita, it is very closely related to the personal data of the recipient of funds (students) such as the Customer Service team, or the Collection team (collection), for that Danacita always ensures that the team that communicates directly with the recipient of funds (students) or who is closely scotland email list related to personal data has been certified and received training from the official association appointed by OJK, in this case OJK appointed the Indonesian Joint Funding Fintech Association (AFPI) as the Fintech Lending association in Indonesia that oversees Danacita and other Information Technology-Based Joint Funding Service (LPBBTI) companies. This also ensures that Danacita's operations from the guidance process during the application to the collection process are carried out with principles and ethics that comply with standards.
Recipients of funds (students) can directly submit complaints regarding Danacita's operational processes directly to the OJK.
Danacita is committed to complying with POJK 18/2018 concerning Consumer Complaint Services in the Financial Services Sector. For this reason, Danacita provides reports or complaints that can be done online through the Customer Service team to submit complaints or provide input for continuous improvement.
There are times in the operational process of Danacita, it is very closely related to the personal data of the recipient of funds (students) such as the Customer Service team, or the Collection team (collection), for that Danacita always ensures that the team that communicates directly with the recipient of funds (students) or who is closely scotland email list related to personal data has been certified and received training from the official association appointed by OJK, in this case OJK appointed the Indonesian Joint Funding Fintech Association (AFPI) as the Fintech Lending association in Indonesia that oversees Danacita and other Information Technology-Based Joint Funding Service (LPBBTI) companies. This also ensures that Danacita's operations from the guidance process during the application to the collection process are carried out with principles and ethics that comply with standards.
Recipients of funds (students) can directly submit complaints regarding Danacita's operational processes directly to the OJK.
Danacita is committed to complying with POJK 18/2018 concerning Consumer Complaint Services in the Financial Services Sector. For this reason, Danacita provides reports or complaints that can be done online through the Customer Service team to submit complaints or provide input for continuous improvement.