La Mar Restaurant: response time
We start with the simplest way to use WhatsApp Business welcome messages. Small businesses like a local restaurant usually handle all inquiries in person, during their business hours, but they won't always have time to respond instantly.
For these cases, WhatsApp Business allows you to easily automate a greeting text. This way, the customer confirms that they have contacted the correct number and will receive a response from the company as soon as possible.
This welcome text is a good opportunity to incorporate elements that reinforce the brand identity, such as gifs, images, stickers and emoticons. It can also be enriched by linking to the company's website and social networks, as in the following example (in English).
This WhatsApp welcome message is an extension of the poland telegram data previous one. Long waits do not match the immediacy of this messaging and, if your company is contacted outside of business hours, automation is your ally. It is a good practice to set up a welcome text to communicate your hours of availability.
Here too, elements such as emoticons or a friendly tone of voice ("We're sorry") will help humanize the brand.
Modatex takes its WhatsApp Business welcome message one step further. This fashion company prioritizes the usefulness criterion in its automated message: it indicates the business hours of customer service, as in the example above, and informs the customer that they may have to wait before receiving a response.
Silence is not a good response on any communication channel, but even less so on WhatsApp. If your team is receiving a considerable flood of messages and will not be able to respond to them all quickly, it is always best to inform your clients of what is happening and apologize for the delay. This way, the disposition of your interlocutor will be more favorable.
Remember that the WhatsApp Business welcome message doesn't have to be fixed. You can edit it whenever you need to report specific incidents.
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