Improve retention on your site

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interaction with you?
When do you consider that the customer is truly lost?
Set yourself a maximum duration for not ordering, opening your emails, or participating in your operations.
To know where your customers are in this journey, there are tools (like SPREAD) that will allow you to track your customers' behavior and measure their level of involvement. But first things first, I promise you a focus on all of this at the end of the article!

To improve the retention rate on your site, several best practices can be christmas island business email list activated, but the best thing is to give you concrete examples that our customers have been able to implement! I suggest you roll out these actions gradually: from the first steps towards engagement and loyalty, then reactivation, to finally end with a last chance scenario.

Think loyalty from the first interactions
We are convinced that loyalty starts from the first contact with your future customer! By offering an immersive experience to your prospect, you give yourself the best chance that they will come back to order from your store.

This is particularly the case of our client " Benjie of Switzerland " who set up a welcome pack in the form of a series of 9 emails to welcome its new profiles in its community. These emails contain advice and information to help customers better understand the brand's universe and to choose the right shoes for their children.