Trigger workflows based on customer replies

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This level of integration empowers sales teams to manage leads, nurture prospects, and track performance from a single dashboard.
Voice Notes and Video list of colombia whatsapp phone numbers Messaging for Sales
Sales and support reps can now use voice notes and short video clips in a more structured way. This humanizes the conversation and improves clarity—especially in complex product explanations or support cases.

Best Practices:
Use voice for follow-ups or reminders.

Use video to explain product features, onboarding steps, or answer FAQs.

Keep media under 1 minute and optimized for mobile.

Voice/video adds personality to the business—perfect for high-trust services like real estate, finance, or coaching.

WhatsApp Channels for One-to-Many Updates
Meta launched WhatsApp Channels as a way for brands to broadcast content one-way to followers. In 2025, Channels are being used for:

Promotions

Content distribution (blogs, videos, tips)

Community building

It’s a mix between a newsletter and a social feed, but inside WhatsApp.

Strategy Tip:
Encourage loyal customers to subscribe to your Channel for exclusive content, early-bird discounts, or VIP updates.

QR Codes with Pre-Set Flows
QR codes are now smarter. Instead of just opening a chat, they can launch a predefined Flow, catalog, or offer. These are excellent for:

In-store promotions

Events

Packaging inserts

Business cards

Example: A QR code on a product box that opens a customer feedback survey in WhatsApp.