Key Drivers of Digital Transformation
More than half of companies (51%) name an innovative business model as the main driving force of digital transformation, and exploring growth opportunities in new markets is their main goal. Previously, the priorities were modernizing technologies at the enterprise and improving customer service. Today, the main incentive is the innovative capabilities of a new business model, which create new sources of additional income.
The five main drivers of CT are growth opportunities in new markets, changing customer behavior and preferences, increased competition, new standards and norms, and changing employee behavior and preferences.
CT is a long-term program, and the payoff is el salvador mobile database customer service
According to the study, organizations that navigate the six stages of digital transformation develop customer-centric roadmaps and then distribute initiatives across the enterprise. The study’s findings serve as a reminder to all business innovators that digital transformation is a process, not a destination. The guiding stars are speed, mass personalization, and intelligent collaboration to co-create value across employees, customers, partners, and communities.
The main challenges of digital transformation are still related to cost-effectiveness measurement, budget, culture, risk, change management and lack of talent. Technical debt is also a problem. These difficulties will always accompany any transformation. It is appropriate to recall the wise words of the most authoritative expert in the field of management Peter Drucker: “There is no need to change. Survival is not an imperative.”
Lack of data to assess the economic impact
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