In this fast-growing environment, it is not easy to keep customers loyal and happy, and as ivory coast whatsapp number data 5 million you may have noticed, customer satisfaction is the priority for telcos.
Consumer preferences have changed over time, especially as disruptive technologies and large companies have enabled people to live new and better experiences, expecting them to be replicated in all their interactions with other brands.
In this regard, one of the main changes in consumer preferences is the speed with which they expect solutions to the most common problems .
According to a global study by marketing specialist Selligent, the days when it was acceptable for a company to respond within a week or more are long gone. Way, way gone. Now, 96% of customers expect a response within at least 24 hours .
And this is crucial to offering a good Customer Experience. A survey of 2,000 UK adults found that 64% of people said they were frustrated by the time it took a company's customer service agent to resolve a problem.
