What does the market think?

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<p>In fact, retail is now between a rock and a hard place - between a buyer who is dissatisfied with the quality of the goods and who has gone to court, and a vendor who does not want to reimburse the retailer for legal costs and even the cost of the low-quality goods delivered to the retail chain or online store. SROs will be able not only to resolve disputes between retailers and vendors, but also to collect statistical data on the quality of goods from a particular vendor from all market participants"</p>

E-commerce expert and partner of the analytical agency Data Insight Boris Ovchinnikov is skeptical about the creation of such a service and calls for separating e-commerce from retail.

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Boris Ovchinnikov
partner
Data Insight
"The benefits for the market are not obvious, and it seems that taiwan whatsapp number list almost no one in the industry supported this initiative of AKIT. And there seem to be no reliable statistics on the number of lawsuits related to consumer complaints - at least I have not seen any. It is generally unclear why separate mechanisms for protecting the rights of buyers should be created for e-commerce, which is increasingly difficult to separate from retail as a whole."

However, most experts are still inclined to believe that it is necessary to create a service.

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Hope
Belova
Director of Legal Affairs
Ozon.ru
"I think the idea is good, I agree with the arguments that it can relieve the courts and, if successfully implemented, will help combat abuses by both the buyer and the store. We also previously pointed out the need to adjust the procedure for filing consumer claims, as it does not fully correspond to the realities of distance selling."