SME process improvement

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If you are the owner of a small or micro-SME, you are not alone in your challenges. More than 90% of companies belong to this category and a vast majority share the same problem: companies with a lower degree of formalization or process reengineering, and consequently, have a weak internal management structure development.

The process-based approach is one of the fundamental pillars that modern organizations have adopted to ensure the quality and consistency with which they execute their workload and deliver results.

In this sense, operational consistency (the ability to get things done well enough, always) is a highly sought-after asset for companies, as it has the ability to make them grow or disappear.

This process approach is part of the Principles of Quality Management , a doctrine that gained significant popularity with the dissemination of the successes achieved by corporations, with the Japanese company Toyota as its main standard-bearer.

In this article, we will discuss the features of the process approach, its principles and main benefits.



Table of contents
Key foundations of the process-based approach
Benefits of the process-based approach
How to apply the process approach norway telegram data in your company
Where to continue?





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Key foundations of the process-based approach
The process approach is based on 4 main foundations , which are related to the creation of value and the competitive capabilities of the company. Below, we develop each of them.

Customer Focus
Business processes are built "with the customer at the center." This means that they are designed and built with the goal of creating value (real or perceived) for the customer, even if this represents additional complexity for the organization.

An example of the opposite? Many state-owned companies, lacking a market logic, often take the liberty of not structuring themselves in this way. We all know how frustrating this can be as users or customers. This focus on customer education processes can be fundamental for your SME.